Support
Help with GrailFox
Write to a person. We answer every message, usually within two working days.
A scan will not read
Move the card out of direct light so the holo does not glare, keep all four corners inside the frame, and scan one card at a time with nothing stacked behind it. A scan that fails to identify a card is not counted against your free scans and is not charged.
A card was identified wrongly
Tap “Not your card?” on the result. If the app found other likely printings, they are listed there — pick the one you are holding. If none of them is right, rescan the card in better light, or email us the set and collector number. The card catalog comes from a data provider, so we cannot edit an entry in it ourselves, but knowing which printings are missing or wrong is how we work out what to do about them.
Purchases and subscriptions
Use Restore purchases in Settings if a purchase does not appear on a new device. Subscriptions are managed in App Store settings on iPhone and in Google Play on Android. Refunds for App Store purchases are handled by Apple; for Google Play purchases, request one through Google Play or write to us, since we can refund a Google Play order ourselves. If something looks wrong on your invoice, write to us and we will help you work out what happened.
Your data
Your collection is held in an account on our server that is tied to an anonymous identifier and to nothing else about you; that identifier is kept on your device, so a phone that is lost or reset loses access to the collection. We never keep a copy of your card photographs; each one reaches our server, which passes it to OpenAI to identify the card and writes it nowhere, and the Privacy Policy explains what OpenAI may do with it, along with every other third party involved. The photo of a card you add stays on your phone, and the app deletes it when you remove the card. For access or deletion requests, or anything else about personal data, write to support@grailfox.net.
Feature requests
Tell us what you are trying to do rather than what you think the app should add — it usually leads somewhere better. Send it to support@grailfox.net.